Материал: UPSTREAM

Woman: You know what. Maybe this wasn’t such a good idea. Um, I think I might leave it for today. Apologise to Mr Lim for me please. Er, well, uh, goodbye.

2Man

Thanks for taking my call. I realise that you’re busy. Er, I was just wondering if you could tell me the name of that sweet-smelling oil which you used during my last treatment. It made my migraine disappear immediately and I’m sure it was because of its smell. It would be great to have some to use at home. I hope it’s not hard to find, as I wouldn’t mind getting some.

3Man: Er, yes, hello. I just wanted to say that I think this alternative medicine business is all a load of rubbish. Presenter: Well, this show is all about expressing your opinion. (laugh) But do tell us, what makes you say that? Man: Well, for starters I spent a fortune on bottles of vitamin pills from the health food shop, as the assistant advised, and well, they didn’t work.

Presenter: You mean the vitamins didn’t help with your health problem?

Man: That’s right. I still suffer from arthritis, but now I also have to put up with indigestion thanks to those vitamin pills!

4Girl

Hello, I’m a student from the College of Alternative Therapies and I’m doing a research project on the influence of colour on people’s psychology. This will only take a few moments. Are you ready? OK. Now, I’m going to show you some cards, each with a different colour and I’d like you to tell me in one word, how the particular colour makes you feel.

5Man

... and by practicing yoga every day, you will find it easier to relax and unwind. Your level of fitness doesn’t really matter at first, nor does your age. The exercises are all gentle and mainly involve stretching, to help your body gradually become more flexible. Yoga also focuses on breathing techniques. This can help to free your body and mind from everyday pressures.

6Receptionist: No, it’s not too late, we are still accepting applications.

Man: That’s great. I’ve always been interested in plants and their ability to heal. I hope I’ll be accepted. Receptionist: I’m sure you’ll have no trouble sir. There are a few requirements, but the very fact that you’re so interested in what we teach is very important.

Man: Well, I want to start my own business one day, and then perhaps teach others about the advantages of natural therapies.

UNIT 7

Tapescript for Exercise 3a (p. 102)

Tony

The best present ever given to me? Oh that’s easy. It was from my parents on my 20th birthday. I had just passed my driving test but I was really short of money so I was still taking the bus to and from work each day. Mum and Dad had dropped a few hints before my birthday and when the big day arrived I was really excited. It was really hard to hide my disappointment when all mum gave me was a small box but when I opened it and found the keys inside, I was so happy. It was the perfect present, so useful and exactly what I wanted.

Linda

It’s so difficult to think of just one present. My best friend Amy always gets perfect gifts for me. We’re so similar that she knows that if she likes something, then I’m bound to like it too. Maybe it’s because we’re both Librans. You can see what she got for me last year. It’s hanging on the wall over there. Isn’t it beautiful? I look at myself in it all the time.

Helen

A couple of Christmases ago some of my friends were going on a skiing holiday. I was so jealous you wouldn’t believe it. I had just moved house though so I couldn’t afford to go with them. Imagine my surprise when the day before they were supposed to go, they all came round to see me. They said they had clubbed together to get a special present for me and gave me the ticket. It was a major panic to get everything organised in time but it was definitely the best present I have ever had.

Tapescript for Exercise 8a (p. 105)

Hello shoppers! Welcome to Lewston Shopping Centre! On the ground floor, you will find W H Smith, the newsagent’s, Boots, the chemist’s and Tesco supermarket. Why not stop for a coffee at Starbucks or grab a bite to eat at McDonald’s – which are also on the ground floor? Next is having its end of season sale so why not pop in and check out the clothing bargains before you head upstairs?

On the first floor, Debenhams department store also has up to 40% off selected items. Habitat furniture shop has lots of great deals, too, as does Dixons where this month’s special deal is a DVD player for only í199! Fancy a spot of DIY this weekend? Then, Homebase has everything you need. Or, if you would rather relax and listen to some music, HMV can satisfy every taste from Mozart to Marilyn Manson. And if you’re looking for something special for the lady in your life, Payne & Son has an extensive range of gold and silver jewellery for you to choose from. Whatever you want to buy – you’re sure to find it here at Lewston Shopping Centre. Happy shopping!

Tapescript for Exercise 10a (p. 105)

Salesperson: Good morning Sir. Can I help you?

Customer: I hope so. My wife bought me this jacket for my birthday but there are quite a few problems with it. Salesperson: What kind of problems, Sir?

Customer: Well, first of all there are two missing buttons. Secondly the lining is torn and there is a stain on the sleeve, right there, look!

Salesperson: Yes Sir, I can see the problem. We can repair the damage and have it cleaned for you if you would like to keep it. Customer: Unfortunately, there is another, more serious, problem. When I tried it on, I noticed that one sleeve is longer than the other. I’ll try it on and show you!

Salesperson: No Sir, that won’t be necessary. I can see for myself that the sleeves are uneven. I am terribly sorry the jacket is obviously defective. Would you like to exchange it for something else or would you prefer a refund?

Customer: A refund, please.

Tapescript for Exercise 10b (p. 105)

Mgr: Good afternoon Madam, can I help you?

Woman: I certainly hope so. Your salesgirl wasn’t very helpful at all. In fact, I found her to be rather rude!

Mgr: Yes Madam, I do apologise. Now, what seems to be the problem.

Woman: Well, last week I came in here and bought a few things for the house. We’ve just had it redecorated you know and I wanted to splash out a bit ... Anyway, the delivery van came yesterday and after I had unpacked everything, I noticed that several pieces were damaged. First of all, the table was badly scratched. In fact, there were quite a few scratches on it. Mgr: May I ask if it was scratched when you bought it?

Woman: Of course it wasn’t. And there’s more! There was a large crack running down the left side of the mirror.

Mgr: I see. Well obviously we ...

Woman: Wait a minute I haven’t finished yet. Where was I? Let me see.. scratched table, cracked mirror, what else? Oh yes, the carpet. There was a nasty stain on the carpet, it looks like someone has spilt tea or coffee on it. It looks awful! Oh yes and the cushions! Well, the brown ones are okay but the cream coloured ones are both badly torn... And as for the TV, it just doesn’t work! We plugged it in, switched it on and…nothing. No sound, no picture nothing! I really don’t know how you can sell merchandise in such awful condition. You should be ashamed! What am I supposed to do with torn cushions, a stained carpet and a broken TV?

Mgr: I really am most dreadfully sorry Madam. Naturally we will replace all the damaged items and please accept my sincere apologies ...

Woman: Well, to be honest, I was going to demand a full refund but ...

Tapescript for Exercise 28 (p. 110)

At Gibson’s Mall we treat our customers as welcome guests. With over 100 free parking spaces, a roof garden coffee shop, a gas station and an indoor play area for children, Gibson’s has a great deal to offer.

On the right of the main entrance is Kay’s Supermarket. You can count on Kay’s for value and freshness. They have the largest organically grown produce section in the area and their baked goods are baked fresh daily in their in-store bakery. Opposite Kay’s you will find Baxter’s Hardware Store. Baxter’s is your one-stop shop for all your household needs. As well as power tools you will find a large selection of house wares and hardware. Next to Baxter’s is Carter’s Chemist’s where you can get help and advice as well as a huge range of medicines.

These are just a few of the many stores and businesses that you will find at Gibson’s Mall. You will also find dress stores, toy stores, shoe stores, boutiques, bookstores, a deli, a photo shop, a hair salon and much much more.

To help you enjoy your shopping experience at Gibson’s our friendly staff are happy and willing to assist you in any way they can.

We are open from Monday to Saturday 9am - 9pm and Sunday 10am - 6pm. So come on down to Gibson’s Mall where you will find whatever you want!

Tapescript for Exercise 30 (p. 110)

Radio Host: Welcome back. My next guest on today’s show is writer and documentary filmmaker, Donna Farnham, who has just published a new book all about the harmful effects of advertising. Now, in your book you say that, in general, advertising harms us all. Can you tell us what you mean by this?

Donna: Certainly. I mean that advertising makes us dissatisfied with our lives, our relationships, our houses, our jobs, and especially our own appearance. Advertisers show us images of perfection and make us feel inadequate. Then, they tell us if we buy a certain product we can be perfect, too, and the problem is we believe them even though it is obviously a lie.

Radio Host: I see. But aren’t there laws against dishonest advertising?

Donna: Yes. Advertisers can’t say a mouthwash will give you fresh breath if it doesn’t. But the real lies in advertising are in the images that promise that buying the mouthwash will transform your life and make you popular and attractive.

Radio Host: And when it doesn’t, this is when we get dissatisfied?

Donna: Precisely. We are encouraged to buy things that will never really do what we want them to do, such as, solve our problems, make us beautiful, rich, intelligent and so forth and so we are constantly disappointed and dissatisfied.

Radio Host: I see. But do you really think that people actually pay that much attention to ads?

Donna: If you ask people if they pay attention to ads and if they think they are affected by them, they will instantly say ‘No’. But the truth is that we are all influenced by ads without even realising it. For instance, did you know that the top selling brand of washing powder is also the one that is the most heavily advertised?

Radio Host: So, is all advertising bad?

Donna: No. There is nothing wrong with adverts that give us honest information about products we need – it’s just difficult to name one that does that.

Radio Host: Ha ha. Well, that’s all we have time for ... [fade]

Tapescript for Exercise 32 (p. 110)

1 You are in a shop and you hear a conversation between a customer and a sales assistant. How does the customer pay for the jumper?

Customer: I’ll take this jumper, please. Shop assistant: Will that be cash or credit?

Customer: Umm cash, I think. No, wait, I don’t have enough on me. You don’t take cheques, do you?

Shop assistant: No, I’m sorry we don’t.

Customer: Then I suppose it’ll have to be credit. Here you are.

Shop assistant: Thank you. Sign here, please. Thank you.

2You hear someone talking about his shopping habits. Why does he shop in his own neighbourhood rather than in a superstore?

You know I much prefer to go shopping at my neighbourhood stores rather than those enormous new superstores. They might charge a little more, but they know me there and the people are so much friendlier. They always have time for a neighbourly chat and they even carry my groceries out to my car.

3You hear a conversation between two girls in a clothing shop. One of them is trying on a pair of jeans. Why does she decide to buy them?

Girl 1: So, what do you think of this pair of jeans then? I think they might be a bit tight.

Girl 2: No, they’re fantastic. You look great!

Girl 1: Really? How much are they? í45! That’s far too much.

Girl 2: But they really do look great. I think you should go for it.

Girl 1: You think so? Mmm, maybe you’re right. They do look good. I’ll get them!

4You hear an advertisement on the radio for a new mobile phone. What features does it have?

It’s finally here the new Talk Back mobile phone just in time for the holidays. It’s small, light and comes with six brightly coloured mix and match covers. You can download ring tones, send text and picture messages to your friends and it has five built-in computer games to choose from. Voice activated dialling lets you phone someone by just saying their name and with caller ID you can see who’s calling you before you answer. It’s fun and affordable so what are you waiting for?

Tapescript for Exercise 38a (p. 112)

Speaker 1

Hot and tasty like Mum’s. Apple and cherry just out of the oven.

Speaker 2

Lovely to look at, lovely to hold. But, if you break it consider it sold!

Speaker 3

Step up, step up! So fresh they’re still swimming!

Speaker 4

Lovely posies, sweet-smelling posies! Only 50p a bunch!

Tapescript for Exercise 46b (p. 114)

Cynthia: Hi Sharon, have you been to that new supermarket yet?

Sharon: Oh yes, I went last week. It’s wonderful, isn’t it? I particularly like the ‘Foods of the World’ section, it looks so colourful with all those flags and posters from around the world and it has so many interesting and exotic products.

Cynthia: I like the deli counter, I’ve never seen so many different kinds of cheeses and all those patés and salamis look very appetising. They even let you sample some of them if you don’t know what they taste like.

Sharon: Did you visit the bakery section? They bake all their own bread, biscuits and cakes, so the smell is irresistible! Cynthia: I know, and those pies look delicious, too. How about the tea and coffee section? You can even ask them to grind the beans for you, and there is nothing like the marvellous aroma of freshly-ground coffee.

Sharon: I can’t get over how clean and bright the place is, and the scent of the freshly cut flowers from the stall at the front entrance is heavenly. It’s much more pleasant than our old supermarket in town, isn’t it.

Cynthia: Definitely, and the staff are so polite and helpful. The young man in the cafeteria even carried my tray for me because my hands were full!

Sharon: What’s the cafeteria like? I didn’t have time to go in there but it looked very nice. It’s on the second floor, isn’t it? Cynthia: Yes, that’s right, it’s just behind the toy department. The food is fresh and tasty and the coffee is wonderful. It’s very reasonably priced too. Look, I’ve got to go again tomorrow and pick up some groceries for the weekend, why don’t we go together?

Sharon: That’s a great idea. I’ll call you in the morning and we can meet at the bus stop.

Cynthia: OK, see you tomorrow.

UNIT 8

Tapescript for Exercise 9b (p. 119)

1 A: How would you like your steak?

B:Oh, well done please, I can’t eat it if it’s rare.

2A: Could I have a bottle of mineral water?

B:Would you like still or sparkling sir?

3A: Can I have a loaf of bread?

B:There’s no white left I’m afraid, you’ll have to have brown.

4A: Can you get breakfast at the hotel?

B:Yes they do either a continental or a full English.

5A: Is there any tea left?

B:Yes, there’s still some in the pot. Would you like milk and sugar?

Tapescript for Exercise 12a (p. 119)

1A: Little Italy. Can I help you?

B:Hello, this is Jane Hoskins from 12, Station Road. I phoned for a delivery about 45 minutes ago and it still hasn’t arrived.

A:Let me check on that for you. ... Yes I’m sorry Mrs Hoskins, we’ve been very busy tonight. The driver has just left with your order, he should be with you any minute.

B:OK, great. Thank you.

2A: Are you ready to order?

B:Yes, but I was wondering if it would be possible for you to move us to another table. It’s very dark in this corner.

A:Of course Madam, right away. How about that table next to the window?

B:Yes, that would be fine.

3A: Good morning sir. How can I help you?

B:Hello, I came in yesterday and bought some of these

frozen dinners because I thought they were on sale. A: Yes, that’s right they’re half price at the moment.

B: Well, when I got home and looked at the receipt I noticed that I’d been charged full price for them.

A:Can I see the receipt sir ... oh I’m terribly sorry. I don’t know how that could have happened. I’ll get you a refund straight away.

4A: Is something wrong sir?

B:Yes, I’m afraid this isn’t what I ordered. I asked for a cheese burger but you’ve given me a chicken burger

instead.

A:Oh I’m sorry. I must have misheard you ... there you are sir.

B:Thank you.

Tapescript for Exercise 31 (p. 124)

Gary: Do you want to go out for dinner tonight?

Sarah: Again! That’s the third time this week. Don’t you ever eat at home Gary?

Gary: Yes, sometimes I get take out or order pizza. Sarah: Don’t you ever cook anything?

Gary: Not often, I don’t really know how to and I’m usually too busy.

Frank: Do you have any idea how unhealthy it is to eat out so often?

Gary: Why do you say that Frank?

Frank: Well, first of all you can never be sure how fresh the ingredients are and it’s a well known fact that most restaurants don’t buy the best quality produce because it costs too much.

Gary: So how come the food is always so tasty?

Frank: That’s because they use a lot of fat and seasonings like salt, pepper and spices to improve the flavour.

Sarah: Besides, eating out all the time can get expensive, think of all the money you could save, Gary, if you ate at home.

Gary: I suppose so, but the menu would be rather boring, I can only make easy things like spaghetti and omelettes. Sarah: So, get a cook book! There are lots of easy recipes that you could follow.

Gary: But then I’d have to go to the supermarket, buy the ingredients, come home, cook and then do all that washingup afterwards. I certainly don’t have the time to do that every day.

Frank: Stop making excuses Gary. If you plan your meals in advance you only have to shop once or twice a week and washing-up doesn’t take that long to do!

Sarah: I think you are just being lazy, Gary.

Frank: I know, let’s start a dinner club. We each cook twice a week, that way we can have home cooked food 6 times a week and go out for dinner once a week. What do you say?

Sarah: I think that’s a great idea Frank, don’t you Gary?

Gary: I suppose so, but you’d better bring your indigestion tablets when it’s my turn to cook!

Tapescript for Exercise 33 (p. 124)

Interviewer: Now, Welcome to ‘You and Your Health’. Today on our show we have the famous cardiologist Dr Shaw. He is here to give us some advice about how to keep our hearts in good condition. Thanks for taking the time to come on our show Dr Shaw. A lot of our listeners have written in with questions and concerns regarding their health and the health of their loved ones. First of all maybe you could explain to us why the numbers of people suffering from heart attacks seem to be on the increase these days?

Dr Shaw: Well, I think the answer to that is, unfortunately, our modern lifestyle.

Interviewer: Could you be a little more specific please doctor? Dr Shaw: Yes, of course. What I mean is that we live in a fast paced, demanding world today. We all seem to be in a terrible hurry, under a lot of stress with less and less time to relax and take care of our health. For example, how many times have you been too busy to eat a proper meal and so end up eating some unhealthy take out food full of salt, fat, preservatives and colourings? Most people underestimate the importance of a healthy diet. We all know that we should eat more fresh fruit, and vegetables, but when we are busy we tend to forget and go for something quick, convenient and filling which is often quite unhealthy.

Interviewer: So, what you’re telling us is that if we all make an effort to eat healthier food we are less likely to suffer from heart problems.

Dr Shaw: Of course a healthier diet is going to help, however, diet alone is not enough to guarantee a healthy heart. Exercise is also important. We should all make sure we get a regular moderate amount of daily exercise.

Interviewer: You mean we should all join a gym or buy exercise machines?

Dr Shaw: Only if you have the time and the money. If not just spend thirty minutes a day doing a physical activity such as walking, cycling, gardening or even dancing, you will be helping your heart as well as strengthening your muscles and increasing your lung capacity. Which brings me to another important lifestyle change that is quite hard for a lot of people to make and that of course is to try and cut down on caffeine and nicotine. In fact, if I had to describe a potential heart attack victim it would be a man in his 50’s with a stressful job and a family to support, who drinks a lot of coffee, smokes cigarettes doesn’t eat proper balanced meals and gets very little physical exercise.

Interviewer: Well, thanks Dr Shaw, you have certainly given us a lot to think about. We are now going to open up the phone lines and allow our listeners the chance to ask their questions

…

Tapescript for Exercise 35 (p. 124)

Young People’s eating habits

Most young people today, unfortunately, have very unhealthy eating habits. Studies have shown that teenagers today eat more processed foods than ever before. When eating out they choose fast food restaurants for the obvious reasons. They are cheap, noisy and usually filled with people their own age. However, fast food restaurants are not their only source of unhealthy food. The modern day family usually has both parents working outside the home and this means parents don’t often have the time to prepare healthy nutritious meals for their family. Supermarkets today are filled with prepackaged, instant foods. For example you can get mashed potatoes in a packet (just add water), tinned or packaged soups as well as a large variety of frozen ready made dishes such as lasagna, meat pies, and many others. Therefore even home cooked meals might not be that nutritious.

Another contributing factor to young people’s unhealthy eating habits is the fact that there seem to be no regular meal times these days. Most people skip breakfast because they don’t have time or, if they do have something, it is usually of little nutritious value such as toast and jam or a doughnut or croissant. Lunch is also a problem, if you have a lunch break a lot of people use their lunch hour to socialise or run errands and they don’t want to spend a lot of time eating. As a result the most popular foods at lunchtime are snacks. These come in the form of burgers, fries, hotdogs or sandwiches which are usually on white bread with plenty of mayonnaise or butter and processed foods, such as cheese or luncheon meats. After school, most young people are hungry so they fill up on biscuits, crisps or other unhealthy snacks. If they end their day with a meal of pizza or some other ready made food they have not had anything fresh or nutritious to eat all day. Combined with sugary soft drinks the average young person’s diet is unhealthier now than it has ever been!

Tapescript for Exercise 37a (p. 125)

1 A: We’re all going out to that new Chinese restaurant tonight, would you like to join us?

B:Sure, why not? I don’t have anything else to do tonight.

2A: I’m having a party on Saturday night, I hope you can make it.

B:Thanks, I’d love to come.

3A: I’m having a dinner party on Tuesday, everyone has to bring a dish. Would you like to come?

B:Um, I guess so.

4A: It’s my 6 year old daughter’s birthday party on Sunday and all the children from her class will be there, you are coming aren’t you?

B:Yes, I suppose so.