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b.In pairs act out similar dialogues. Mind the intonation.

Cancelling a hotel reservation

39 a. Listen to the dialogue. Who are the speakers? b. Read and match the exchanges.

c.Use the prompts to act out similar dialogues.

ñAzar Airlines/2 months ago/Tina Charles/

2 seats/10 am flight to Madrid/22nd August

ñMonsieur’s Bistro/6 weeks ago/table/Barry White/ table for 6/New Year’s Eve

Renting a vehicle

40 a. Listen to the dialogue. Where does this conversation take place?

b.Read the dialogue and change the questions in bold into indirect questions as appropriate.

A:Good morning. How can I help you?

B:Hello. I’d like to hire a car for the weekend, please.

A:Certainly. What type of car would you like?

B:A small hatchback, please. How much is it going to cost?

A:Well, including the insurance, it will cost í100.

B:That’s fine.

A:May I see your driving licence, please?

B:Of course. Here you are.

A:Now, if you will sign the contract here, I’ll get the keys.

c. Use the prompts to act out similar dialogues.

motorcyle 125cc/í50

41 a. Look at the pictures. What do these places have in common? Where do you think they are?

b.In what context might you find these words in the texts?

Text A: ñ stunning views ñ chalk ñ coastline

ñshipwrecks ñ strategic location

ñshipping lanes

Text B: ñ slopes ñ spectacular scenery

ñwild game ñ Indian tribes

ñrailroad route ñ snow-capped peaks

TheWhiteCliffsofDoverofferstunningviewsofthe

EnglishChannel.

42 a. Read the texts and write A or B for each question.

Which natural feature(s) ...

1contains the remains of ancient animals? ...........

2 has been used to guard the country? ...........

3 allows you to see another country? ...........

4 is made up of several different ranges? ...........

5 allows you to see local wildlife? ...........

6 contains tunnels? ...........

7made it difficult for travellers to move

west? ...........

b.Which text may be from an encyclopaedia? a tourist brochure?

43 Explain the words in bold. Then, match the synonyms below to the highlighted words.

44 Read the texts again and in pairs, talk about the similarities and differences of these places. Then say which place you would like to visit and why.

WritingProject

Write a short article about one of the most interesting natural areas in your country for your school magazine. Write about:

ñits location

ñsize

ñhistorical details

ñwhat you can do/see there

ñrecommendation

A

When crossing the English Channel from continental Europe to Dover, England, the first sight you see is the famous White Cliffs of Dover. They are almost 70 million years old and have been in existence since dinosaurs were roaming the earth. Their characteristic white colour is due to the fact that they are made of chalk. They are believed to grow 15 metres every million years and are now around 250 metres high.

Due to their strategic location they have been used to help defend the coast from invasion throughout England’s history. During the time of Napoleon, tunnels were dug into the cliffs so that soldiers could attack the invading French armies. These tunnels were used as recently as World War II. There are many shipwrecks to be found in the bays and along the beaches below the cliffs because the sea is exceptionally rough along this stretch of the coast.

What’s more, there is plenty to see and do in the surrounding area. You can visit one of Dover’s many spectacular heritage castles or even the Roman fort at nearby Richborough.

The White Cliffs themselves are an excellent place for hiking, and offer stunning views of one of the world’s busiest shipping lanes. On

a clear day, you can even see the French coastline. A visit to England would not be complete without a stopover at this magnificent natural feature.

We write a transactional letter to respond to some kind of written input. This input may be a letter, an advertisement, an invitation, notes, etc, or a

combination of these.

When we write a transactional letter, we have to:

ñRead the rubric carefully, underlining the key words/phrases

ñChoose a writing style depending on who we are writing to (informal, semi-formal or formal)

ñCover all the points in the rubric in full sentences. We should use our own words.

Analysing the Rubric

45 Read the rubric, underline the key words and answer the questions.

You are a teacher and you are taking a group of students on a skiing trip to France. You have made a preliminary booking at the hotel and now the assistant manager has contacted you for more details. Read part of the letter and the notes you have made, then write a letter answering his questions.

Analysing a Model Text

46 a. Read the letter and cross out the inappropriate phrases in bold. Justify your choices.

First of all, you have booked from the 16th to the 30th January. Can you confirm these dates, please? Also, I would like to know if you have the final numbers of boys and girls so we can assign the rooms to you. Secondly, I will need to know if any of your

b.Look at the notes. Have the exact words been used in the letter? Have all the points been included? What is the topic of each paragraph?

Style

47 Match the informal sentences to the semi-formal ones of the same meaning. Then, identify the type of letter each pair came from – accepting/refusing aninvitation,thank-youletter,askingfor/giving information,apologising,givingadvice.

1 Who are you writing to?

2 What style will you use to write this letter? Why?

3Which of the following pieces of information should you include in your letter?

ñdate of arrival ñ time of arrival ñ duration of stay

ñflight number ñ number of students

ñnumber of boys/girls ñ students’ special needs

4 What questions would you ask?

50

SEMI-FORMAL STYLE

aI would be happy to attend the school play.

bIf I were you, I would make the bookings as soon as possible.

c Thank you very much for the use of your vehicle. d I’m a twenty-year-old university student.

eI’d like to apologise for not managing to meet you at last Saturday’s conference.

fI would like to know if you have any vacancies in early May.

48 Rewrite the following sentences in semi-formal style.

1 Are there any flights to Portugal on 2nd April?

2We weren’t very pleased with our cabin.

3I’m sorry the children were so noisy during their

visit to the museum.

4Can you tell me what time I should get to the

station?

5Let me know what time the people will get here.

Indirect Questions

49 Rewrite these direct questions as indirect questions, as in the example. Use the phrases below to help you.

ñCould you (tell me/let me know) ...

ñI would like to know if/whether ...

ñI would be grateful if ...

ñI would appreciate it if ...

1Can we hire a car at the hotel?

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c.Look at your notes. Then, in pairs, ask and answer questions, as in the example.

A:WhenwilltheyarriveatHawthornPark?

B:On6thSeptember.

A:Whenwilltheyleave?etc

d.Rewrite the questions the teacher is going to ask in a semi-formal style.

51 Which of the following are opening and which are closing remarks? Which are appropriate for this letter?

1I am writing to confirm the arrangements for our

school visit to Hawthorn Park.

2Call me if you want to know anything else.

3Please do not hesitate to contact me should you require any further information.

4You asked me to give you some details in writing.

Couldyoutellmeifwecanhireacaratthehotel?

2How much will it cost altogether?

3Are there any school discounts available?

4 Does the hotel have facilities for young children?

5What time will the plane arrive?

6Will somebody meet us at the airport?

Discuss & Write

52 Answer the questions in the plan, then write your letter (120-180 words). You do not need to include any addresses. Use the letter in Ex. 46 as a model.

50 a. Read the rubric and underline the key words/ phrases. How well does the person who is going to write the letter know the recipient? What would you expect to read in the letter?

You are a teacher taking a group of students on a school trip. You have had a telephone conversation with the centre where you plan to stay. Now the Activity Leader has sent you a fax asking you to confirm the details you discussed on the phone. Read the fax and the notes you made carefully. Then write a letter in response.

b. Read the fax carefully. Then, listen to the conversation about the school trip and complete the notes.

From: ................

To: ....................

Introduction

Dear (+ recipient’s full name,)

(Para 1) Why are you writing the letter? How can you start the letter?

Main Body

(Para 2) What information are you giving? (Para 3) What questions do you want to ask?

Conclusion

(Para 4) How can you end the letter?

Yours sincerely / Yours truly, (Your full name)

53 Explain the sentences below in your own words.

........... teachers

........... students

.............. rooms

He who travels west, travels not only with the sun