Материал: Uchebnik_dlya_sud_expertov
2.What issues are to be discussed at the meeting?
3.What information can the participants get from the minutes?
4.What decisions have been made about each issue?
5.Why is it important to take the minutes during the meeting?
AGENDA
Staff meeting, 15th February
Venue: Meeting room 3
Apologies for absence
Minutes of the last meeting
Issues to be discussed:
•Car parking
•Company restaurant
•Holiday dates
•AOB (any other business)
MINUTES
Date: 15th February
Venue: Meeting room 3
Chair: Steve Clapton
Present: Rebecca Palmer, Sam Wills, Monica Brown, Nick Flemming
Apologies and minutes: Michael and Catherine sent their apologies. Rebecca read the minutes of the last minutes and everybody agreed that they were accurate. Sam agreed to take the minutes of this meeting.
1. Car parking
There was a lot of discussion about building a site for car parking. Steve, Rebecca and Sam were for this, but Monica and Nick were against.
It was decided to ask employees if they would support the idea to reduce car use, like leaving their cars at home one day a week. There was a difference of opinions between Rebecca and Monica about this.
Action points: Monica is to find out opinions of all employees who use cars and report at the next meeting.
2. Staff restaurant
Sam said that we must find exact costs of the restaurant today, compared to costs of possible outside food supplier. We decided to set a target of a 10 per cent reduction in costs for the company.
Action points: Sam is to research the costs and report back by email before the next meeting.
3. Staff holidays
We discussed what happened last year when too many people were away in August and customers complained. We decided that staff must take two weeks in winter and two weeks in summer. We voted on this and the vote was unanimous.
Next meeting: 1st March, meeting room 5
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13. . .
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1.The buyers informed the sellers that they were prepared to double the order.
2.They were informed yesterday that the company would pay all accounts promptly.
3.We informed the suppliers that the goods had been delivered to the port.
4.The buyers telegraphed to the suppliers that they could not accept the offer on the conditions proposed.
5.The sellers stated in their offer that orders would be executed within six weeks.
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1. Belleview - #- ! ). -
1982 2012 . * ?
Belleview, UK; 30 years ago |
Belleview, UK; today |
Belleview is one of England’s most beautiful |
Belleview is certainly worth visiting if you are |
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towns, with its white villas, historic main street, public gardens and long promenade by beach. Many retired people come to live in Belleview, attracted by its healthy climate and peaceful, quiet atmosphere. There are ten restaurants in the town, as well as many cafes and tea rooms, several of which are in the picturesque harbour area. The town has a famous spa, an aquarium and an interesting museum. Most people spend their Saturday evening taking a leisurely walk along the promenade.
young and looking for an exciting, international atmosphere. The two new universities, numerous English language schools and the building of an airport nearby have totally changed the town. There are now 200 restaurants and 50 night clubs. The town’s population has increased greatly in recent years, and now over 60% of the population is under 40 years old. Belleview is a lively, noisy seaside town, but it’s not the safest one – you must be careful in clubs and on the beaches. On Saturday evenings the town centre is taken over by young people enjoying themselves and the restaurants and clubs are really lively.
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I can’t agree with the opinions expressed in your |
I wish to respond to your recent criticism of our |
recent article about Belleview. I’m a 20-yaer-old |
town. I have lived in Belleview for over forty |
student and have been studying here for the last |
years, so my opinion might be of interest to your |
three years. I think Belleview is a great town to |
readers. Firstly in recent years the town seems to |
live in. There is so much to do here for people |
be focusing more on young people than on older |
like me, and the night life is fantastic. My friend |
more mature people. Many top class restaurants |
and I go to a new night club every weekend. We |
have closed down and been replaced by fast |
really enjoy sports facilities in Belleview, espe- |
food outlets that attract younger people. There |
cially the opportunities to go surfboarding and |
are simply not enough places for older people to |
water skiing. |
go to and enjoy themselves. |
I hope very much that the town will sell the old |
The beach used to be a lovely place for people |
aquarium and use the money to build a new |
to stroll around. Now it has become commer- |
sports and swimming pool complex. |
cialized and is full of trendy boutiques and |
Yours sincerely, |
amusement places, all aimed at young people. |
Jack Hampton |
The town centre is not a place to go to at night. |
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It’s full of noisy young people, and you don’t |
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feel safe here any more. |
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Finally, there is a rumour that our world-famous |
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aquarium will be sold. I sincerely hope it won’t |
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happen. |
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Yours faithfully, |
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Sam Jackson |
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•Parking
•Fees for beaches
•Behaviour of young people
•Lack of facilities for older people
•The proposal to sell an aquarium
Group 1: Representatives of town administration.
You don’t have a lot of money to spend on large projects so you want to:
•Keep charging people to use the beaches – they are an important source of income.
•Sell town’s aquarium because it’s losing money and in poor conditions. You want to use the money to build a new sports and swimming pool centre.
•Charge more for parking to encourage people to use the excellent bus service.
•Make residents happier without spending too much money.
Group 2: Representatives of youth society
You are happy in Belleview. You want to:
•Use the beaches without paying fees.
•Persuade the administration to sell the aquarium. It is in poor conditions and fewer people go there nowadays. This money can be used on building a new sports and swimming pool centre.
•Have a new venue for visits by pop singers.
•Have free travel on buses for people under the age of 21
Group 3: Representatives of local population aged 45-65
You are unhappy in Belleview. You want to:
•Persuade the administration not to sell the 80-year-old aquarium. They should spend a lot of money on the aquarium to bring it up to the standards as it is one of the most famous sights of the town.
•Have more facilities in the town for older people (think of some examples).
•Have free parking for all resident car owners.
•Propose stricter penalties for bad behaviour by young people.
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UNIT 5. BUSINESS TELEPHONE CALLS
1. % ! . ! . %, (
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1.How often do you make phone calls?
2.In what situations do you prefer to use your phone?
3.When was the last time you called an organization for information? What happened?
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4.Do you like recorded information or do you prefer to speak to a real person?
5.Have you ever had problems while talking over the phone? What kind of problems?
6.Have you ever made a phone call in English? Was it easy or difficult for you?
7.Why might it be difficult to make a phone call in English? What problems can arise?
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transfer, return, get (4), play, put, call, repeat, take, listen
1.You constantly __________ through to a voice mail system.
2.You __________ cut off in the middle of the call.
3.They __________ irritating music when you are put on hold.
4.People you call ___________ a long time to answer.
5.People don’t _________ your calls.
6.They ________ you on hold and forget about you.
7.You __________ an answer phone.
8.They __________ you to another person and you have to ____________ your enquiry.
9.They don’t _________ properly to what you are saying.
10.You continually __________ an engaged tone when you _________ somebody.
3. , ! ' .
If you want to call somebody in a company, you pick up the phone and hearing the dialing tone you start to dial the number on the keypad. If you don’t know the person’s direct line number, you may dial the number of the company’s switchboard. Then one of the following things may happen:
•The number rings but there is no answer.
•You hear the engaged tone because the person is already talking on the phone. In this case you’d better hang up and try again later.
•You get through but not to the number you wanted. The person on the other side of the line usually says that you have dialed the wrong number.
•The operator answers, you ask for the extension of the person you want to speak to.
•You are put through to the wrong extension. The person offers to transfer you to the right extension, but you are cut off – the call ends.
•The person you want to speak to is not at the desk and you leave a message on the voicemail. You ask him to call you back or to return your call.
4..
3.
1.Call me at the office tomorrow. My __________ line is 8495 784562134. If I’m not there, leave a ___________ on my ____________ and I’ll call you ________ when I get it.
2.All international lines are __________. Please ____________ up and try again later.
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