11) empowerment |
k) выполнять |
12) to keep control |
l) ясно, четко видеть |
13) key issue |
m) отдавать приказы, указания |
Task 2. Read the interview with Ken Manners who is an expert on leadership and management styles and get ready to discuss it..
LEADERSHIP AND MANAGEMENT STYLES
Can leadership be taught? Or are the only real leaders born leaders?
“Traditional model for leadership in business has been the army. Managers and army officers give orders and their subordinates carry them out. Managers, like army officers, may be sent on leadership courses to develop their leadership skills, their ability to lead. But they still need a basic flair.”
What makes a great leader?
“The greatest leaders have charisma, an attractive quality that makes other people admire them and want to follow them. A leader may be described as a visionary, someone with the power to see clearly how things are going to be in the future. People often say leaders have drive, dynamism and energy.”
How have management styles changed in the last few years?
“In the past, leaders were distant and remote, not easy to get to know or communicate with. Today, managers are more open and approachable: you can talk to them easily. There is more management by consensus, where decisions are not imposed from above in a top-down approach, but arrived at by asking employees to contribute in a process of consultation.”
Do you think this trend will continue?
“Yes. There are more women managers now, who are often more able to build consensus than traditional military-style authoritarian male managers.”
What does ‘empowerment’ mean?
“Encouraging employees to use their own initiative, to take decisions on their own without asking managers first, is empowerment.
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Decision-making becomes more decentralized and less bureaucratic, less dependent on managers and systems. This is often necessary where the number of management levels is reduced.
To empower employees, managers need the ability to delegate, to give other people responsibility for work rather than doing it all themselv es. Of course, with empowerment the key issue is keeping control of your operations.” [6]
Task 3. Answer the questions:
1.What has traditionally been the model for leadership in business?
2.What do managers need for leadership?
3.How may a leader be described?
4.What were leaders before?
5.How are decisions taken nowadays?
6.What is one of the points of female management?
7.When is the empowerment especially necessary?
Task 4. Match the sentences beginnings (1-7) with the correct endings (a-g).
1.We are looking for a new CEO, someone with strong leadership
2.Richard has real managerial flair
3.In the police, leaders are held responsible
4.She is an extraordinary leader
5.Thatcher had drive, energy and vision,
6.He was born leader. When everyone else was discussing
a)but many thought it was the wrong vision.
b)and has won the respect of colleagues and employees.
c)for the action of their subordinates.
d)skills and experience with financial institutions.
e)what to do, he knew exactly what to do.
f)who will bring dynamism and energy to the job.
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Task 5. Complete the following text with the correct words given below: open, top-down, authoritarian, consultation, subordinates, decentralized, approachable, imposed, bureaucratic, remote.
“My name is Laura Garcia and I train people in modern management techniques. Old style managers were …. . They took all the decisions and told their …. What to do without talking to them. They were often very …. From their employees. They …. Their decisions from above and their whole approach was …. and …. . A modern manager has to be more …. and …. . Decision-making needs to be …. So everyone should be involved in the process of …. ”.
Task 6. Match the following words from the text with their definitions from the Oxford Advanced Learner’s Dictionary of Current English:
1. subordinates |
a) a leader who can see what the future |
|
will be |
2. charisma |
b) make smaller in size, number, |
|
degree, price, etc. |
3. flair |
c) people working below managers and |
|
army officers |
4.visionary |
d) to give hope, courage or confidence; |
|
support |
5. to empower |
e) to lay or place a tax, duty, etc. |
6. to contribute |
f) attractive quality that good leaders |
|
have |
7. consensus |
g) talent |
8. to reduce |
h) to give power or authority to act |
9. to encourage |
i) general agreement (of opinion, etc); |
|
collective opinion |
10. to impose |
j) to give ideas, suggestions |
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Task 7. Put the adjectives in brackets into the comparative or superlative form adding any necessary words. See Appendix 5.
1.At Associated Box Company (ABC), employees call their managers ‘sir’. At ’Superior Box Corporation( SBC) employees are … (deferential) as everyone uses first names.
2.Managers have long meetings with employees at SBC when at ABC employees are never consulted in decision-making, so SBC is … (informal) in the way people talk to each other.
3.Managers are … (approachable) at Superior Box Corporation as they share the same canteen with employees.
4.Our Chief Executive Officer is … (intelligent) person in the corporation.
5.Tom is… (responsible) employee in our company.
6.Siemens is … (large) electronics company in Europe.
7.Bill Gates is one of … (wealthy) men in the world.
Task 8. Translate the following text into English using the dictionary:
Советы офис-менеджеру или начальнику.
Не приказывайте, просите и будьте вежливы! Это то же самое, но звучит и работает лучше.
Помните, что люди работают с вами, а не на вас. Людям нравится, когда к ним относятся как к партнерам, а не как к рабам.
Сдерживай свои обещания. Важно записывать каждое обещание будь то что-то важное или то, что вы считаете менее важным.
Критикуйте, если нужно, только наедине - и делайте это объективно. Никогда никого не критиковать публично или в гневе.
Советы по-поводу секретаря.
В большинстве компаний секретарь нанимается строго для бизнеса. Если у Вас так мало офисной работы, что у секретаря есть время для управления Вашими (или ее собственными) личными делами, Вам не нужен секретарь.
Если Вы попросите ее сделать что-то, что выходит за рамки ее обычной офисной работы, надо осознавать, что Вы просите об одолжении. Тем не менее, это ставит Ваши отношения на более личную основу ...
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Манеры для гостиной неуместны в офисе, и вы не должны вскакивать на ноги и отодвигать стул для своего секретаря каждый раз, когда она входит в Ваш офис. Но не относиться к ней так, как будто она никто.
Вам следует говорить приятное «Доброе утро», когда Вы приходите и «Пожалуйста» и «Спасибо» при каждой возможности; не ожидайте, что она будет носить стулья для Вашего собрания; проявляйте небольшой интерес к ее здоровью и настроению.
Примечание.
Когда Вы выходите, сообщайте, куда идете, как с Вами связаться и когда Вы собираетесь вернуться. Ей нужна информация, чтобы заменить Вас во время Вашего отсутствия.
Когда у кого-то назначена встреча с Вами, не следует заставлять человека ждать. Посетителя следует провести в Ваш офис в точно оговоренное время.
Но если вы действительно заняты, Ваш секретарь должен лично выйти к посетителю, объяснить Ваше отсутствие, извиниться, а затем дать определенное представление о том, как долго может продлиться ожидание.
Если посетитель решит подождать, Ваш секретарь должен убедиться, что ему удобно. Ей вовсе не обязательно «развлекать» посетителя. Следует продолжить свою работу, убедившись в том, что посетителю комфортно.
UNIT 8. HOW TO BE A GREAT MANAGER
Task 1. Match the following English words and phrases with their Russian equivalents:
1) to keep up morale |
a) отличаться, выделяться |
2) to excel |
b) недоиспользованный |
3)big wheel (sl) c) фаворитизм (назначение на должности не
4)underused по деловым качествам, а на основе личных
5) MBWA |
симпатий, родственных отношений и т.д.) |
6) to wander aim- |
d) слабости, недостатки; минусы |
lessly |
e) старомодный, несовременный; устаревший |
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