Материал: Uchebnik_dlya_sud_expertov

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Start with “hello” and simply tell the other person your ___2___ and ask them theirs. Then offer your ___3___ to shake.

Look around and see if there is anything unusual to point out. (Talking about the ____4____

is probably not a good idea unless there is something very unusual about it – a storm, snow, tornado, etc.) “Have you seen that picture over there?” – “This is an interesting building. I wonder how old it is.”

If you can, offer a ____5____ about something, but only if it is sincere and not too personal. For example, “I saw you using a MacBook – looks very nice. Are you happy with it?”

Ask questions which will make the other person feel that they are interesting. People like talking about themselves but don’t make the questions too personal. Ask for their ___6____

about things and their possible experience of current ___7____ and situations. “Have you been affected by this strike?” It’s not a bad idea to mentally prepare a list of possible

____8___ before you begin the conversation. Avoid politics and ___9____ because they are sensitive subjects for some people.

Instead of worrying about what you are going to say next, ___10___ carefully to what the other person is saying and take up any conversation opportunities they offer you. Agree, disagree, ask follow-up questions and ___11___ opinions to show you are interested.

Look the other person in the eyes, but don’t ___12___ or get too close. Smile occasionally, but avoid using a fixed grin.

Name, compliment, offer, topics, intelligence, opinions, listen, weather, religion, issues, stare, hand

2. . (True or False).

1.To start a conversation with someone you don’t know doesn’t require any skills.

2.Start with smiling and hugging.

3.Talking about the weather is the best idea.

4.People like compliments and are happy when they are very personal.

5.People like talking about themselves.

6.It is safe to speak about present situations.

7.It is a good idea to make up a list of possible questions.

8.When you know what to say it’s not necessary to listen what the person is saying.

9.Stare the person and get close.

10.Smile as often as you can.

3. .

1.How to form good communicative skills.

2.How to start a conversation.

3.How to impress people with good manners.

4.How to make people love you.

4. % , & .

preparationavoidunusualmentallystrategyshowacquireconfidencetornadocurrentofferstrikesincere experiencelookunlessexampleworrygrinoccasionallyconversationoveragree.

5. .

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1.Effective cross-cultural communication is __________

a) skills

b) knowledge c) good manners

2.Semiotics is the science about ___________

a)mental processes and behaviour

b)the role of social institutions in the shaping of culture

c)signs and symbols, especially as elements of language

3.Haptics implies ___________

a) the use of body space b) touching behaviour c) mime and gestures

4.When a person is sad ____________

a) his eeyebrows up, lips down-turned

b) his lips tightened, eyebrows pulled down c) his top lip is raised

5.Japanese people do not like ______

a)to see a ballet

b)to bow

c)to refuse something

6.In the Arab world it is offensive to __________

a) show the soles of one's feet to another person b) have close conversational distance

c) shake hands

7.In Australia the "V" emblem is a sign of __________

a) good will, victory, and solidarity b) a lewd and sexual meaning

c) failure and crisis

GLOSSARY

1. awareness 1) , ; 2) ! ,

ethnic ~ - % legal ~ -

be aware of … - $, $

2. competence – $ , !,

communicative ~ - competent – ", ", " ( )

~user – " $ $ (

~officer – "

3. counterpart – $ , #' , , ,

(#)

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British lawyer and his American counterpart – " " have no ~ – $

4. culture –

cultural

~anthropology – $

~background – $ &

~bias – $ &

~conflict – #, $

~group – $

~identity – $ $

~studies – $

~studies scholar – $

~values – $ cross-cultural – &$ "

~communication – &$

~interaction – $

~studies – $ $ intercultural communication – &$ culturally – $ )

~and linguistically diverse communities – , $ -

)

5. diversity – 1) !, !; 2)

cultural ~ - $ , $

cultural, religious and linguistic ~ - $ , diversify – $, $ $

diverse – 1) ", & "; 2) ", "

6. impression 1) ; 2) , , ; 3) ,

,

make (to produce) an ~ on smb – - have a vague ~ of smth – $ -

~ of fingers – $ ~s of traces -

7. prejudice – ,

have a ~ against smth – $ & -

a ~ in favour of smb – ( & )) ) - prejudice – $

~ smb against smb – $ - -

8. relationship 1) &; 2) &,

~ of languages – have ~s with smb – $ ) - break off ~ - $ )

cause and effect ~ - - $

10. skill 1) , ; 2) , ; 3)

communicative ~ –

practical communication ~ s – skilled - ", ", "

11. socialization – $ $ , !' language ~

primary ~ -

socialize – $, $ &

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MODULE 4

Business Communication

UNIT 1. BUSINESS ENGLISH

1., . * $ !'-

# #?

A.

B.

C.

D.

E.

F.

2.* # # $ , ?

Job applicant is answering interviewer’s questions.

A businessman is meeting a colleague from abroad.

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A man is booking a ticket by phone.

Students are getting to know each other after the first day in a language school.

A man is filling in a form for money transfer in a bank.

3.. . (

$ 1 !' ! &

! ?

Will, would, could (2), do (3), is (2), are, was, have (2), shall

1.What … your full name?

2.… I fill in all the blanks here?

3.… you spell your name, please?

4.… you worked in such companies before?

5.Where … you staying while you are here?

6.How … your flight?

7.… you got any special reasons for learning English?

8.… you have any flights to Prague next Tuesday afternoon?

9.Why … you want to work for our company?

10.… you put your signature here, please?

11.If we give you a discount … you promise to deliver on time?

12.How much … you like to transfer?

13.… this your first visit to Moscow?

14.… you give us a discount if you agree to our conditions?

4.% ! . , 3,

.

5.“business”. * , ( & #,

“business” “Business English”? ( -

' ! “business”

?

The activity of buying and selling goods or services that is done by companies. E.g. We do a lot of business with Italian companies.

An organization such as a shop or a factory which produces or sells goods or services. E.g. Paul’s decided to start his own business.

The amount of work a company is doing. E.g. Business is slow during the summer.

Any serious work or activity. E.g. Let’s get down to business.

Any occupation or activity, usually opposed to doing nothing. E.g. I’m here on business.

6.. * “business”

5 “Business English”. # .

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Источник: https://studfile.net/preview/16694066/